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Knowledge base
Technical Support
General Tips
3
How to get Support
NOC - Emergency Out of Hours Service
Nimbus Referral Scheme
DNS
9
Pointing a Domain to your Server
Setting up a Domain to use our Nameservers
Managing DNS within the Hosting Platform
Managing DNS in the Client Area
Sharing Management of DNS
View all 9
Domains
7
Transferring a Domain to Nimbus
Changing the Name Servers for your Domain
Renewing a Domain
Domain Auto Renewal
Domain Web Forwarding via DNS
View all 7
About our Hosting platform
6
Background
Technologies Used for our Hosting platform
What Web Server do we use?
Know Your Limits
Beta
View all 6
Getting Started
7
Getting you Started with your First Website on our Platform
Understanding Users
Managing Users
Changing your Password
Enabling two factor Authentication
View all 7
FTP
8
Accessing your FTP details
Adding an additional FTP user
Restoring an Expired FTP User
Using Filezilla to FTP
Using Transmit (MAC) to FTP
View all 8
SSH
3
Accessing your SSH details
How to Connect Via SSH
Using SSH Keys Within our Hosting Platform
Managing your website
34
Setting up a Website
Resetting File Permissions
Password Protecting your Website
Client Preview URL
Restoring a Deleted Website
View all 34
Backups
5
Getting Started with Backups
How to Backup Your Site
How to Restore Your Site
Backups Troubleshooting Tips
Upgrade to Extended Backups for Super-Strong Compliance and Continuity
Deployment
5
Adding a Nimbus Hosting Server to Deploy HQ
Deploying with GitHub
Deploying with BitBucket
Missing team/organisation using GitHub
Uninstall a BitBucket Repository
Magento 2
6
Getting started with Magento 2
Installing Magento 2
Magento 2 Multi-site setup for different Domains
Using Varnish cache
Troubleshooting Varnish 503 errors
View all 6
PHP
10
PHP Settings
Changing your PHP Configuration
Using phpinfo.php
PHP Variables - Memory Limit
PHP Variables - Max Execution Time
View all 10
SSL Certificates
10
Generating a CSR
Adding Let's Encrypt
Let's Encrypt
Why is Let's Encrypt not Available?
Installing an SSL certificate
View all 10
WordPress
18
WordPress Tools
Installing WordPress
Getting Started with WordPress
Tips for speeding up your WordPress site
Changing your WordPress Domain Name
View all 18
Managing your server
12
Restarting Services
Rebooting your Server
Website Tags
Notifications
Power Boost
View all 12
Security
11
Adding your IP to the servers Allowed IP List
PCI Compliance
Viewing Recent Changes on your Server
Open Base Directory Restriction (open_basedir)
Enabling Remote MySQL Access
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Other
0
Troubleshooting
11
Holding Page Being Displayed
Troubleshooting CPU/Memory Usage
Making your Emails More Deliverable
Error Establishing Database Connection
Internal Server Error 500
View all 11
General Support
Account Administration
10
Setting up a Direct Debit Mandate
Paying an Invoice by Credit Card
Download an Account Statement
Cancelling your Nimbus Services
Changing your Billing Cycle
View all 10
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